Frequently Asked Questions

If you have any direct questions or unresolved doubts... You can contact us and be assisted in real time by our CUSTOMER SERVICE assistants.

How long will my order take to arrive?

At TheDecorSpaces, every piece is made specifically for you when you place your order. This handcrafted, made-to-order process takes 2 to 5 business days of production, depending on the product type and the finish you choose.

Once your order is ready and leaves our workshop, the estimated delivery time is:

  • Mainland Spain: 2 to 4 business days
  • Balearic and Canary Islands: 4 to 7 business days
  • Europe: 5 to 10 business days, depending on the country

In total, you can expect your order in about 7 to 9 business days for mainland Spain. During peak periods such as Christmas, Black Friday, or Valentine's Day, delivery times may be slightly longer, but we'll always let you know in advance.

You'll receive a confirmation email when your order leaves our workshop, including a tracking number so you can follow it in real time.

Do you ship internationally?

Yes, we ship across Europe and to many other countries around the world. We love seeing our wall art decorate homes far beyond our borders.

International shipping costs and delivery times are calculated automatically when you enter your shipping address at checkout. No surprises: you'll see the exact amount before you confirm your order.

Please note that orders shipped outside the European Union may be subject to customs duties or import taxes under the destination country's regulations. These additional costs are paid by the buyer and handled by local customs.

If you're not sure whether we ship to your country or how much shipping costs, email us at info@thedecorspaces.com and we'll get back to you right away.

Are your products made in Spain?

Yes, absolutely. All our wall art, posters, and prints are designed, produced, and shipped from Spain. This gives us full control over the quality of every piece and ensures a flawless final result.

We work with local suppliers and carefully selected premium materials so that every product you receive exceeds your expectations. When you shop at TheDecorSpaces, you're supporting local production and getting a piece made with care and attention to detail.

We have more than 20 years of experience turning photographs and illustrations into one-of-a-kind decor pieces that move people and stand the test of time.

What materials do you use?

At TheDecorSpaces, we use high-quality materials chosen for durability, sharpness, and a premium look. Depending on the product you choose, the materials are:

  • Unframed posters: Heavyweight paper with a satin or matte finish, printed in high resolution with lightfast inks to prevent fading over time.
  • Framed wall art: A high-quality frame available in several finishes (black, white, natural wood). The print is made on premium-weight paper and protected by a high-clarity acrylic front, which adds visual depth and protects the print without the weight or breakage risk of traditional glass.
  • Acrylic pieces: Printed directly on, or mounted onto, a high-purity acrylic sheet for a modern, glossy, premium look. Acrylic is lightweight, durable, and doesn't shatter like glass, making it ideal for both shipping and everyday use at home.

All our materials are designed to keep your piece looking perfect for years, with its colors and finish just as they were when it arrived.

What is acrylic, and why is it better than glass?

Acrylic (also known as PMMA or plexiglass) is a high-quality plastic with clarity very similar to glass, but with important advantages that make it ideal for wall art and decor:

  • Lightweight: It weighs up to 50% less than glass of the same thickness, making it easier to ship and hang.
  • Shatter-resistant: Unlike glass, acrylic doesn't break into sharp shards if it's knocked, so it's much safer, especially in homes with kids or pets.
  • High clarity: It transmits light exceptionally well, bringing out the colors and details of the print.
  • Non-yellowing: Quality acrylic is UV-treated so it won't turn yellow over time.
  • Premium look: It delivers a modern, sophisticated finish that regular glass can't match, from high gloss to a satin surface.

In short, acrylic gives you a better visual experience with more safety and convenience. It's the perfect choice for decor pieces with real visual impact.

How do I know which size to choose for my space?

Choosing the right size is key to making your wall art look just right. Here's a quick guide:

  • Small formats (21x30 cm / 30x40 cm): Ideal for desks, shelves, bathrooms, or as part of a gallery wall with several pieces.
  • Medium formats (40x50 cm / 50x70 cm): Perfect for bedrooms, hallways, or as a supporting piece in a living room. They work great on their own or in a set.
  • Large formats (70x100 cm / 100x140 cm): Designed to be the focal point of a wall. Ideal for living rooms, dining rooms, or bedrooms with large walls.

A handy tip: cut a piece of paper or cardboard to the size you're considering and tape it to the wall with painter's tape. It'll give you a real sense of how it will look before you buy.

Also consider how far away the piece will be viewed from: the farther away, the larger the format should be to make the right visual impact. If you're unsure, message us and we'll help you choose.

Do frames arrive ready to hang?

Yes, all our framed wall art arrives fully assembled and ready to hang right away. You don't need to put anything together or buy any extra accessories.

Each piece has a built-in hanging system on the back (a hook or eye, depending on the format), so you can hang it with a single nail or screw. For large formats, we recommend using two hanging points for extra stability.

We also pack every piece with extra care so it arrives in perfect condition: corner protectors, protective film, and reinforced boxes sized to each piece. Your wall art will arrive as if you'd just bought it at a gallery.

Can I return a product if I don't like it or ordered the wrong size?

Because our products are made to order and personalized, we can't accept returns for a change of mind or a mistake in the size or model selected, since each piece is produced exclusively for you once your order is confirmed.

That's why we recommend double-checking your selection before you complete your purchase: size, finish, orientation, and any other details. If you have questions before buying, contact us and we'll help you choose the right option.

However, if your order arrives with a manufacturing defect, shipping damage, or an error on our part, we'll fix it at no extra cost to you. Just email us at info@thedecorspaces.com within 48 hours of delivery with photos of the issue, and we'll arrange a replacement right away.

See our full return policy for more information.

What should I do if my order arrives damaged or defective?

We're very sorry this happened. Although we pack every order with the utmost care, accidents during shipping are sometimes unavoidable. If your order arrives damaged, please follow these steps:

  • Take photos of the damage before fully opening the package, including the outer packaging.
  • Email us at info@thedecorspaces.com within 48 hours of delivery, attaching the photos and your order number.
  • Our team will review your case and get back to you with a solution as quickly as possible.

In most cases, we'll send you a new piece at no extra cost. Your satisfaction is our priority, and we'll do everything we can to make sure you get exactly what you expected.

Can I track my order in real time?

Yes, of course. Once your order is ready and leaves our workshop, you'll automatically receive a shipping confirmation email with your tracking number and a direct link to track your package.

You'll be able to see exactly where your order is in the delivery process at any time: in transit, at your local delivery office, or out for delivery. If the carrier causes an unexpected delay, just contact us and we'll follow up for you.

If you haven't received your order or the tracking email after the estimated delivery time, email us at info@thedecorspaces.com with your name and order number and we'll locate it right away.

What payment methods do you accept?

At TheDecorSpaces, we want your shopping experience to be as easy and secure as possible, so we accept the most popular payment methods:

  • Credit and debit cards: Visa, Mastercard, and American Express.
  • PayPal: Pay quickly and securely with your PayPal account.
  • Shop Pay: Save your payment details for faster checkout next time.
  • Apple Pay and Google Pay: Available on compatible devices.

All payments are processed through secure payment gateways with SSL certification and data encryption. We never store your card details on our servers, so you can shop with complete peace of mind.

Can I customize wall art with my own photo or design?

Yes. You can now create your own custom wall art using your photo or image.

Just go to Custom, choose the format or layout you like best, upload your photo, and adjust it right in our customizer before adding your design to your cart.

You'll be able to preview how your image will look, frame it, and choose the options available for each product.

Is it safe to shop at TheDecorSpaces?

Yes, shopping at TheDecorSpaces is completely safe. Our store runs on Shopify, one of the most secure and widely used e-commerce platforms in the world, trusted by more than a million businesses.

All transactions are protected with an SSL certificate (HTTPS), and payments are processed through certified gateways that meet the highest security standards (PCI DSS). Your personal and payment details are encrypted at all times and are never shared with third parties without your consent.

We also comply with the European Union's General Data Protection Regulation (GDPR). Read our privacy policy to see exactly what data we collect and how we use it.

If you ever have any questions about the security of your purchase or your data, don't hesitate to contact us. We're here to help.

Can I buy wall art as a gift? Do you offer gift packaging?

Of course! Our wall art and prints make an original, lasting gift with real sentimental value. Many of our customers buy them for birthdays, anniversaries, housewarmings, weddings, or any special occasion.

Every order is carefully packed and nicely presented, so it arrives in perfect condition, ready to give as a gift. If you'd like to add a personal message for the recipient, just add it to the order notes at checkout and we'll gladly include it.

If you want to ship the gift directly to the recipient, simply enter their address as the shipping address. We never include any document showing prices inside the package.

How can I contact you if I have more questions?

We're here to help with anything you need. You can reach us through any of these channels:

Our customer service hours are Monday to Friday, 11:00 a.m. to 7:00 p.m. (Spain time, CET). We aim to reply to all messages within 24 business hours. Don't hesitate to reach out—we'll be happy to help!