Refund policy

RETURNS POLICY

At TheDecorSpaces.com, because our products are fully customized, we only accept returns if the product arrives defective or damaged. The refund amount will depend on whether the customer purchased protection insurance covering products damaged in transit.

Refund conditions for damaged products:

  • With protection insurance: If the product arrives defective or in poor condition, 100% of the purchase amount will be refunded.
  • Without protection insurance: If the product arrives damaged, only 50% of the purchase amount will be refunded, since the damage occurred during shipping and outside of our control.

Order cancellation due to dissatisfaction with the design:

If the customer decides to cancel the order because they are not satisfied with the final design, even after additional design changes have been made, the following refund policy will apply:

  • Only 50% of the purchase amount will be refunded, since the designer's work has been completed and resources have been invested in creating the custom product.

This policy is in place in recognition of the designer's time and effort, as well as the resources used in the custom design process.

Requesting a return:

To start the return process, contact us within 30 days of delivery at info@TheDecorSpaces.com. In your message, please include a detailed description of the issue and photos of the damaged item. Make sure the product is unused, in the same condition in which you received it, and in its original packaging.

Return eligibility criteria:

The product must have arrived defective or in poor condition due to an error in handling or shipping. Returns will not be accepted in the following cases:

  • Customer change of mind or error in selecting the product.
  • Customized products with no defects.
  • Products that are not in their original condition, or that are damaged or incomplete for reasons beyond our control.

Return process:

  1. Send an email to info@TheDecorSpaces.com with a description and photos of the damaged item.
  2. We will review your case and let you know whether your return has been approved or denied.
  3. If approved, the refund will be processed according to the conditions above and credited to the original payment method.

Shipping costs:

Shipping costs are non-refundable. 

If you have any questions or need further assistance, please feel free to contact us at info@TheDecorSpaces.com.